Better Customer Service with Built-In CRM

Many businesses struggle with cumbersome systems and too many emails. It's easy to lose track of important customer requests and keep records up to date and in sync. Our simple CRM is built in and integrated with all of Cruxee's features, enabling you to provide better service for your customers, without any extra effort or coding.

A Live Feed of Customers' Actions

Cruxee gives you a central view of your customer activities. From eCommerce orders to blog comments, forum posts to contact forums, member zone activity to email marketing, it's all tracked to give you a complete view of customer behaviour.

Centrally Manage Cases, Orders and More

Once a customer registers their email address anywhere on your site, a customer record is created for them. From there, you can give them access to secure member areas, manage their store orders and modify their email marketing subscriptions.

Build Custom Forms and Capture Leads

You can build your own custom web forms with a few clicks! Every web form you build is integrated into the CRM - when submitted, a Case is created for follow up and your leads are captured safely in a customer database.

Impress Customers With Workflows

Automate your processes and Get back to your customers fast! You can build multi-step workflows to notify the team of new web form submissions or orders, verify steps as they are completed, and remind and escalate to management if need be.

Full CRM Features

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